Responsible lending
We use technology, automation, and data analysis to make our credit products available to customers in 8 countries in Europe.
Responsible lending is one of the cornerstones of Creditstar’s operations. We act responsibly and do our best to live up to the expectations of our customers and society. In accordance with the principles of responsible lending – which also include ensuring the customer’s creditworthiness – Creditstar follows the criteria set by both regulation and legislation. Below is a brief introduction to the principles we follow in lending and marketing.
We lend responsibly
We only lend to customers who we think can afford to repay their loans. For this reason, we run relevant credit checks and review our customers’ bank statements. Our advanced risk analysis and lending decision technology enables us to make a quick and responsible decision that meets the requirements set by regulations and laws. We also inform our customers of these decisions promptly.
We market products clearly and fairly
When marketing products, we always follow legal and regulatory requirements and always act ethically. We do our best to ensure our customers understand the credit costs before submitting their application. We continue to develop our credit analysis methods and constantly update our customers about any changes.
We support customers with repayments
We understand that life can change, and that’s okay. We’re here to listen and help. Every customer’s situation is unique, and we’ll take the time to find the right solution for you. One of our friendly agents can guide you through your options and help create a payment plan that fits your needs, or explain who else can provide free specialist support.
Contact customer support
I have an issue paying back my debt
We received your payment
Your outstanding balance is fully repaid
Our advice
We recommend that our clients carefully consider and understand the responsibilities that come with a financial commitment. We advise our clients to take out credit only after reading the terms and being confident that they can manage their payments to the lender.
