Responsible lending

We take responsible lending seriously and are regulated by the Financial Conduct Authority. Our internal policies and standards ensure we abide by the rules and regulations set by the FCA.

Our loans are intended for short-term use only and are not suitable for long term borrowing. We take a meticulous approach in assessing each loan application and reserve the right to decline any application irrespective of any previous history you may have had with our company.

Please consider carefully before applying for any form of credit. We have made every effort to make our service transparent: we do not have any hidden fees, all of the information and costs are available on our website so that you can decide whether our service is suitable for you. Please see our documents section.

We will consider customers who are:

  • at least 21 years old
  • employed
  • UK residents
  • able to repay the loan on the agreed date

Before applying, please think carefully:

  • Do you meet our requirements?
  • Will you be able to pay back the loan and interest in full on the due date?
  • Will you use the loan to satisfy short-term needs and not use it as a long term remedy?
  • Do you have a good credit rating and are not in financial difficulties?
  • Have you read the pre-contract information available on our website?
  • If the answer to any of the above questions is no, please do not apply.

We offer our services to customers who are at least 21 years of age, who are employed, pass our credit and fraud checks and who we believe have the means to repay their commitments on time. All applications are verified with credit reference agencies.

During the reviewing process of an application, we look at details provided by the customer and perform credit checks via credit reference agencies. These credit checks help determine the affordability of a loan that a customer is applying for. The purpose of this, is to minimise the chances of a customer getting into difficulty when having to make repayments on the loan.

We understand that sometimes circumstances can change. If you are having problems paying back a loan, please contact us immediately! Our kind and friendly team will work with you on finding a mutually beneficial solution.

If you are experiencing financial difficulties, please seek free debt advice from Moneyhelper, Payplan , StepChange, National Debtline or Citizens Advice Bureau.

Current charges are capped at 0.80% interest per day and the total cost cap is 100%. We do not apply any default or late payment fees.

Please see the How it works page and FAQ section where you can find answers to many questions regarding our service.

Creditstar is a member of the Consumer Credit Trade Association (CCTA) and we abide by the Code of Practice.