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To apply, you need to provide the following details:
- income details
- bank details
- personal details
The details you provide will help us to assess whether Creditstar’s service is right for you and to aid with the collection of loan repayments. We also need to confirm your identity so that security and speed are assured.
The data you provide us has to be accurate and current if you want to be considered for a loan.
As a responsible lender we will consider each application carefully. To qualify for a loan you need to be an employed UK resident with a regular income, at least 18 years old, have a UK bank account and debit card, a mobile phone number, an active email address and pass our credit and fraud checks. We value truthfulness in our customers so it is very important to register with accurate details.
Once you have carefully considered applying for a loan, read all the pre-contract information and decided that our service suits your needs then:
- Complete the one-off sign up on www.creditstar.co.uk
- Choose the loan amount, period and repayment dates
- Carefully read the Loan Agreement before signing
We will then do the rest of the work. We will carefully look through your application and perform credit checks. If you meet our requirements (see the next question) then we will contact you to finalise the application. All of this will be done quickly and efficiently thanks to our intelligent system, dedicated employees and professional credit reference agencies.
We offer loans to help you cope with unexpected emergencies or when you are short of cash for your regular expenses. Our loans are meant for short term use only and are not suitable for long-term financial needs, so please consider carefully before applying.
We require all applicants to be over 18 years old.
If you are an employed UK resident with a regular income, at least 18 years old, have a UK bank account and debit card, a mobile phone number and an active email address then you can apply for a Creditstar loan. The only other requirement is that you have the means to repay the loan on the agreed date. If you are not sure that you will be able to repay in time, please do not apply.
If you are facing any additional issues regarding your finances, please get in touch with us.
As a responsible business and employer, Creditstars first priority is the welfare of our customers and staff. Below are details of what we are doing during the current difficult situation in the country to ensure that we provide the service you require, as smoothly as we can.
We are here to help, but it might be more difficult than usual to get in touch with us.
Like many other businesses we are also affected by Covid and this may affect our ability to handle all customer contact requests. If you are struggling to contact us by phone please do email us or send a contact from your customer account.
You may be able to check out our FAQ’s as this may help you to solve your query.
You can do also perform many routine tasks by logging into your account with us. For instance, you are able to check your balance, update details or make a payment.
If you need to contact us please do so here: Tel: 020 3695 7544 or email us at [email protected].
If you have raised a complaint with us, it may take longer than usual to hear back from us. Rest assured that we will get back to you as soon as we can. We appreciate your patience in this highly unusual situation. All complaint queries can be addressed at [email protected].
During this difficult times, we want to be able to give you the best service we can. As responsible lenders, we have a duty to ensure that the loans we offer are affordable for you. We may make additional requests as we review your circumstances and this may affect the loans that we are able to offer you.
Thank you for your understanding and stay safe.
Creditstar contact information
Our postal address is Mappin House, Oxford Street, London, Greater London, W1W 8HF, United Kingdom. However we do encourage our customers to send an email as this is much faster.
Our email address is [email protected] and our phone number is 02036957544. You can also contact us from your Creditstar account.
Everyday from 9:00 AM to 5:00 PM including holidays.
You have the right to cancel the Loan Agreement within 14 days. You may exercise this right by notifying us in writing by sending an email to [email protected] or a letter to us at Creditstar UK Limited, Mappin House, Oxford Street, London, Greater London, W1W 8HF, United Kingdom. You can also contact us from your Creditstar account.
If you cancel the Loan Agreement after having received a loan from us, you are still required to repay any outstanding balance to us including interest and transfer fees.
As a responsible lender we will assess every application individually and perform credit checks. You can sign up with Creditstar, however we will not approve anyone with a bad credit record or who is experiencing financial difficulties. Our loans are designed to fix temporary money issues and are not meant for remedying long term financial problems.
If you are experiencing long term financial difficulties, please do not apply. Free debt charities like StepChange can help you with any financial problems you might have.
As a responsible lender, we are obligated to conduct credit reference checks as well as report the current standing of any account to credit reference agencies.
Keeping your account in good standing will not have a negative impact on your credit file.
We are regulated by the Financial Conduct Authority (FCA) under registration number 675392. We are also registered under the Data Protection Act 1998.
Loan transfer and repayment
Our loans can be repaid in up to 6 installments. The principal amount is divided equally between your repayments which means that your monthly payments will get smaller. We will collect the installments on the scheduled repayment dates using Continuous Payment Authority.
You are always welcome to repay the balance early as a single repayment. To repay your loan early, please contact us via phone or e-mail to determine your current balance.
After successfully collecting the repayment we will send you a text message and an email.
We charge 0.80% daily interest on the loan principal for loans with a term of up to 3 months and 0.75% daily interest on the loan principal for loans with a term of 4-6 months. If you are late with repaying the loan, a default charge of £15 will be added to the balance on the 3rd day after your first missed payment date. The interest will continue to accrue at the same rate per day on the loan principal until the payment has been made. The charges have a total cap of 100% which means that the total amount owed will never become more than 100% of the amount you borrowed.
Creditstar uses the Faster Payment Service to transfer loans.
We understand that life can be unexpected, whether you receive an urgent bill or a late paycheque. Every situation is different and we will review your account after a late payment and make a decision depending on your situation. Please remember that we always assess every loan request individually and reserve the right to decline any loan application.
Loan repayments are collected automatically on your scheduled payment dates. You may also request an early repayment at anytime by signing into your registered account or calling customer support.
We use Continuous Payment Authority to collect the repayment amount from your registered debit card. Collections will be made on your payment date during normal banking hours.
If you haven’t registered a debit card with us then you must make the payment via bank transfer on or before your due date.
Creditstar UK Ltd.
Account number: 04621883
Sort code: 04-00-72
To give you a reminder in advance, we will also send you a prior e-mail and text message 3 days before your due date.
Our loans services are not directly effected by bank holidays. As long as we are open we will be able to transfer funds. Our opening hours are Monday – Friday, 9AM to 5PM.
Opening a loan limit means that you have met the prerequisites to receive a loan within your loan limit. Nevertheless, we still conduct a separate solvency check for every loan application. For instance we check different debt registry databases. If we declined your application, it means that at the moment you do not meet the criteria necessary to receive a loan.
Our databases might still show a debt if, you made the payment but the money has not yet reached us. In such a situation if you have any questions please contact customer service. A bank statement may be requested to correct the account status.
Short-term loans are not meant for long-term use. You can apply for a new loan as soon as you’ve repaid your previous one. But remember that we will review every loan on an individual basis and no loan application is pre-approved.
We do not offer the possibility to extend our loans. If you are having problems paying back on time, please contact our customer service team.
Yes! As a responsible lender we won’t penalise you for repaying a loan before your due date. To repay your loan early, please contact us via phone or e-mail to determine your current payoff amount.
Short term loans are intended for unexpected short term needs, whether an unexpected bill or a late paycheque. Every situation is different, however our service is not intended for long term financial needs or for anyone experiencing financial difficulties. Our loans are intended to be repaid in a maximum of 6 installments over 6 months. Please consider your needs carefully before applying and never apply for more than you need.
If you are experiencing financial difficulties, please do not apply. Consider seeking advice from these free debt charities.
StepChange – www.stepchange.org, T: 0800 138 1111
Citizens Advice Bureau – www.adviceguide.org.uk
Money Helper – www.moneyhelper.org.uk, T: 0808 808 4000
Weekends and bank holidays do not influence repayment dates.
If you are approved, we will transfer the funds to your account within 30 minutes of receiving the approval. Please note that we issue loans only during our opening hours, Monday-Friday from 9:00 AM – 5:00 PM.
If your loan application has been approved, we will transfer the funds into your registered bank account within 30 minutes using Faster Payments. Please remember that some banks have a 2 hour waiting period before the funds are made available in your account.
No. We cannot provide our services to anyone who is using someone else’s account or debit card due to financial security reasons.
Sometimes we will request that you send us copies of bank statements from the last three months. We may also ask for other documents when necessary.
If you are an existing customer, please log in to your account to change your details. We will review the changes you’ve made and advise you whether your new situation affects your eligibility for loans. If you are a new customer then you can complete the one-off sign up and we will consider your application.
As a responsible lender, all applicants will undergo a credit check. We reserve the right to reject applications from anyone who has been bankrupt, visited by debt collectors over the last 18 months or has a bad credit rating as short term loans would not be advisable under these financial conditions. We will review each application on an individual basis and will consider individual circumstances as appropriate.
Questions About Your Account
If you are not satisfied with our handling of your complaint you can contact the Financial Ombudsman Service. Please see our Complaints Policy for more details.
We understand that circumstances may change. Please contact us immediately via email [email protected] if you are having any problems repaying your loan. We are here to help and will work out a solution with you. We will approach each customer individually. If you are experiencing financial stress and need help, please seek advice from free debt charities.
To log in you will need your registered mobile number or e-mail and password. If you have forgotten your password, please use the link on the sign in page to reset your account password.
If you have previously had a loan from us, please simply sign into your account and submit a new loan request. You do not need to create a new account to apply for another loan.
We do wish to remind our returning customers that our loans are designed to fix temporary money issues and are not meant for remedying long term financial problems.
If you are experiencing long term financial difficulties, please do not apply.
It only takes a moment to submit the updated information. Once submitted, we will review all changes before they take effect. We will let you know once your details were successfully changed.
Please log in to your Creditstar account and change the details in the “My Information” section. Once you have submitted the changes we will review the updates and let you know if your details were successfully changed.
Please log in to your Creditstar account and change the details in the “My information” section. Once you have submitted the changes we will review the updates and let you know if your details were successfully changed.
We do not charge for registration.
Our phone support is available free of charge. However, there may be a connection fee depending on your phone network operator. Costs may vary, the usual rate is 9p-40p per minute. We also offer support by email or from our website if calling is not an option.
No, if you have internet enabled on your phone you can visit our mobile site at creditstar.co.uk and register without using a PC.
Our system is designed to allow you to create a single Creditstar account for all your future applications. If you have created an account with us in the past, please use your existing account to submit new applications. Please do not use false information if your details are not being accepted as this will result in your account being declined. If you do not remember the details you used when you created your account, please contact our support for assistance.
If you have never used our service or suspect that someone else has used your personal details to submit an application, please contact us immediately. Please contact us by email [email protected] or by phone 020 3695 7544 so that we can review your account and resolve any issues.
Please review the details of your application carefully. Any incorrect or missing details will be highlighted in red. If you already have an account, please make sure you are using your existing account to submit new applications. If all your details are correct and your application is still not able to be submitted, please contact us by email [email protected] or by phone 020 3695 7544 for more assistance.
As a responsible lender we will consider each application carefully. If we declined your application, it means that at the moment you do not meet the criteria necessary to receive a loan. As it takes time to improve criteria necessary to apply for a loan, we will not accept a new application until a 90 day period has passed. Please log into your Creditstar account to see when you will be eligible to reapply with our service.
Sometimes it could be that our message has been flagged as spam so please check your junk mail or spam folder. If this has occurred, please make sure that you mark messages from Creditstar as safe in your email. This will prevent our messages from being marked as spam in the future.
If you cannot see our message anywhere then it might be that you mistyped your email address during the registration process. If this is the case, please contact us by email at [email protected] to correct your details. Please make sure to include your full name and mobile phone number in the message.
The loan process
At the moment, the maximum loan period is 6 months. Our loans are meant for short-term use only and should not be used as a long-term financial solution.
If approved, we will send you an email when we have transferred the funds. Depending on your bank, it may take up to 2 hours for the funds to be available in your bank account.
We will notify you via email and text message as soon as we have made a decision.
First time customers can apply for up to £600, while returning customers can apply for up to £700, depending on your Creditstar rating. For returning customers, the amount you can apply for is determined by your credit score and any checks and evaluations we perform. Never borrow more than you need! We reserve the right to decline any loan application or change your eligible limit at any time, irrespective of your previous history with our company.
Applications are typically reviewed within 1 hour of the application being completed.
If your application is approved, the funds will be transferred within 30 minutes of the approval. Be aware that depending on the receiving bank, it may take up to 2 hours for the funds to be made available in your account.
Please remember that we make loan transfers only during working hours, so if you request a loan after 5pm, your request may be processed the next day.